Our Mission Statement
“To provide excellent professional services in cleaning and disaster restoration for both residential and commercial customers“
The company was founded in 1985 by Kevin and Lillian Mellott. Helping them manage the day-to-day operations are their two children, Tony and Keith. It is located in the Penbrook section of Harrisburg Pennsylvania in a 12,000 foot facility with more than 65 workers.
ServiceMaster of Greater Harrisburg & West Shore provides Restoration Services in nearby cities like Harrisburg, Hershey, Middletown, Steelton, Lebanon, Plamyra, York, Hanover, & Red Lion
We have four operating divisions to help and provide service to our customers:
- Emergency Fire and Water Mitigation Services for both Residential and Commercial customers; services include Water/Fire/Smoke Damage Mitigation and Restoration, Board Up, and Trauma Site Restoration
- Commercial Restoration Services including Corrosion Control, Electronics Restoration, Mechanical Equipment Restoration/HVAC Cleaning
- Special Restoration Services
- A Reconstruction and Repair Division which can handle both small and large projects
Disaster happens in an unexpected time and date. Anyone can be a victim from a disastrous event. The best way is to be prepared to mitigate the damages that disaster could bring. Because we care and value our customers, the company provide 24/7 emergency responses to different types of disaster such as flooding, fire, storm and the like. We serve in the areas of Dauphin, Cumberland, York, Perry, and Lebanon Counties.
The company is registered with the Pennsylvania State Attorney General’s Office as a licensed Home Service Contractor with license number PA004476.
The coverage of our services to the customers is not limited to their homes but also to businesses, schools and institutions. Our company has experts in repair and rebuilding who can work in all aspect of residential and commercial repair, decoration and reconstruction.
We have diverse customers such as homeowners, business owners, commercial property and residential property managers who undergone/experienced different disaster events such as fire, floods, water loss in their home or business establishments.
The main objectives of the company are to:
- Pursue Excellence
- Honor God in all we do
- Help People Develop
- Grow Profitably
The above objectives with the company’s core values and brands have guided us through the years of business growth. These are very essential in providing services to our customers and at the same time achieve our targets. We are not a company just for the sake of earning huge amount of profits. We care about the people we serve. This is our corporate social responsibility.
We believe in the management operating creed “Doing The Right Thing”. This is how we deal with our customers, staff and partners.
We have high regard to our customers so we give them our full commitment which includes 24/7 and 365 days a year excellent service; customer contact within 60 minutes of the initial call to our office; a ServiceMaster team which conducts on site visit within 2-4 hours to perform emergency mitigation services; a written report of loss details available within 24 hours of the initial call; work that is done right the first time or it is done over.